Author: Dr. Tony Alessandra

Ten Tips for Effective Listening

Dr. Tony Alessandra

For many of us, talking can come pretty easy especially when it’s about something we’re interested in. But effective listening? That’s another story… Effective listening is more of a learned skill than a common characteristic. Learning how to listen effectively

Posted in Communication, Dr. Tony Alessandra, Human Resources, Leadership/Management, Sales, Teamwork, Uncategorized Tagged with: , , ,

Do you have street smarts in business?

Dr. Tony Alessandra

“When you hear the term street smarts, it likely conjures notions of someone immune to being fooled or hustled. But what about street smarts in business? Could the same practical intelligence qualified as street smarts make someone a better manager

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It’s No Joke! Humor Positively Impacts Performance

Dr. Tony Alessandra

It seems like every day, a new workplace study finds that suppressing employee individuality is counterproductive. Organizations that encourage their employees’ humor and eccentricities do better than their competitors. Is this because people are more relaxed and comfortable working somewhere

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How Being Mindful Can Up Your Brainpower

Dr. Tony Alessandra

The topic of mindfulness has become an increasingly popular subject among self-improvement enthusiasts and life coaching gurus.  Instead of discussing this concept in the abstract, Dr. Tony writes about the nuts’n’bolts of mindfulness.  What is it?  How do I use

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Platinum Rule® Strategies for Achieving Elephant Sized Goals

Dr. Tony Alessandra

Goals are an endless occurrence. Get this done, get that done, be here, go there. But it’s the elephant sized goals that are the most intimidating. They’re big — sometimes REALLY big. However in truth, the size of the task

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“Use It or Lose It” – Why We Should Train Our Brains

Dr. Tony Alessandra

Today, people are living AND working longer. Our ability to quickly learn and nimbly process new information beyond middle-age is no longer an advantage– it’s a necessity. But what can be done to encourage mental acuity as we age? Can

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Can Using Your Feet Improve Brainpower?

Dr. Tony Alessandra

Is it really possible to improve one’s brainpower? Science is telling us yes. As “life hacks” continue to permeate business culture, people’s experiences and subsequent research are uncovering a treasure trove of these self-improvement tips. One of the best ways

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Four Letters that Make a Successful Team

Dr. Tony Alessandra

Many people assume any group of people can automatically be a team, but teams often fail due to personality differences among its members. To improve your team’s chances for success, use the four “DISC” behavioral styles when building a team.

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The Stairs of Customer Loyalty

Dr. Tony Alessandra

Many companies follow the same formulas for bringing them close to what they think their customers really want. Concepts like “customer focus” and “customer satisfaction” are warmly embraced. Today, who isn’t focusing on satisfying customers? However, in today’s ultra­-competitive marketplace,

Posted in Customer Loyalty, Customer Service, Dr. Tony Alessandra, Leadership/Management, Sales, Uncategorized Tagged with: , , , , ,

How to Bring Out the Best of Your Management Style

Dr. Tony Alessandra

If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and

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How to Tailor Customer Service Based on Personality Type

Dr. Tony Alessandra

Everywhere you turn, you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim “The Customer Is King,” that “People Are Our Business,” and that “Your Satisfaction

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Don’t Be an Empty Suit

Dr. Tony Alessandra

If you’re all talk and no action, the competition will destroy you.  Here’s why honoring your commitments is vital. What is your “follow-up reputation” in business? Are you always prompt, or habitually late? If the latter, you’ll never come out

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How to Build Effective Teams Based on Personality Type

Dr. Tony Alessandra

This article was originally published on HubSpot. “Round up the usual suspects,” the gendarme ordered in the famous line from the movie Casablanca. And frequently, that is how executives think when they create teams, committees, or task forces. The boss

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7 Qualities of the Most Charming People

Dr. Tony Alessandra

Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. Even his classy but

Posted in Communication, Dr. Tony Alessandra, Leadership/Management, Peak Performance, Persuasion and Influence, Uncategorized Tagged with: , , , , ,

Become a Kick Ass Sales Professional by Perfecting these Eight Traits

Dr. Tony Alessandra

In talking to people all over the United States, I have found that the term “salesperson” generates many responses. I seem to hear some of them over and over. A few of the most common are: pushy, high pressure, hard

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Thirteen Ways to Assure Customer Satisfaction

Dr. Tony Alessandra

Since your customers are your career, you should let them know how special they are. There are many ways you can accomplish this. Not all may apply to you, but think creatively on how you can adapt most of these

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Asking More Effective Sales Questions: 10 Tips

Dr. Tony Alessandra

Sales is often a game of questions. Unless you ask the right questions, you won’t uncover the right needs. Unless you ask the right questions, you won’t understand the right problems to solve. But there’s an art to asking these

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How to Bring Out the Best in Your Management Style

Dr. Tony Alessandra

If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and

Posted in Dr. Tony Alessandra, Leadership/Management, Uncategorized Tagged with: , ,

What Does Resilience Mean to You?

Dr. Tony Alessandra

Resilience means knowing how to cope in spite of setbacks, or barriers, or limited resources. Resilience is a measure of how much you want something and how much you are willing, and able, to overcome obstacles to get it. It

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How to Instantly Read People

Dr. Tony Alessandra

Solve the people puzzle by discovering 4 distinguishable traits.  The ability to read people is by far one of your most valuable skills in business. The people you interact with each day send you signals, and if you learn what

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