Blog

The Stairs of Customer Loyalty

Many companies follow the same formulas for bringing them close to what they think their customers really want. Concepts like “customer focus” and “customer satisfaction” are warmly embraced. Today, who isn’t focusing on satisfying customers? However, in today’s ultra­-competitive marketplace,

Posted in Customer Loyalty, Customer Service, Dr. Tony Alessandra, Leadership/Management, Sales, Uncategorized Tagged with: , , , , ,

Why You Need to Stop Worrying About Failing

Don’t let the fear of making a mistake distort your decision-making and lead to an even worse mistake. Do you know what “icing the kicker” means? In football, when a kicker is preparing to make a potential game-winning field goal,

Posted in Attitude, Health & Wellness, Peak Performance, Positivity, Shawn Achor, Uncategorized Tagged with: , , , , , ,

4 Key Features of an Effective Website

This post was first published on the blog of Future Point of View, Scott Klososky’s consulting firm. Last weekend I went searching for a home security system. I was trying to decide between two different competitors. What sold me on

Posted in Customer Service, Sales, Scott Klososky, Technology, Uncategorized Tagged with: , , , , ,

Your daily discipline determines your destiny, with Lisa Ford

Lisa Ford is a Hall of Fame speaker with over 30 years of experience presenting to businesses, associations and government.  She helps companies create customer focused cultures by providing highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate,

Posted in Customer Loyalty, Customer Service, Leadership/Management, Lisa Ford, Peak Performance, Uncategorized Tagged with: , , , ,

Consistency vs Innovation for Better Results

So you want better results? Whether you’re a business, leader, team or individual you had better be looking for better results. If you’re not making progress– you’re getting left behind. What worked 10 years ago doesn’t cut it anymore. What

Posted in Change, Innovation, Inspiration, Leadership/Management, Peak Performance, Rowdy McLean, Uncategorized Tagged with: , , ,

You are awesome… just the way you are.

My little girl stood for an hour on a San Francisco street corner, as hundreds of people rushed past after work. She held up a sign to each person who passed, no matter how they dressed or walked or looked.

Posted in How to Fascinate, Motivation, Positivity, Sally Hogshead, Uncategorized Tagged with: , , ,

Reaching Success and Significance: An Interview with Dr. Nido Qubein

This podcast interview with Dr. Nido Qubein was conducted by Misti Burmeister and was first published on mistiburmeister.com. Beyond being one of the most articulate communicators on the planet, Dr. Nido Qubein is a humble leader, with a waiting line

Posted in Dr. Nido Qubein, Inspiration, Leadership/Management, Nido Qubein, Peak Performance, Uncategorized Tagged with: , , , ,

Why Humble Leaders Inspire Loyal Teams

Last week, my mom told me a gem of a story. She was 23 and had just started her first year as a high school English teacher. One day, she got out the record player as part of a lesson,

Posted in Dr. Tasha Eurich, Employee Engagement, Human Resources, Inspiration, Leadership/Management, Uncategorized Tagged with: , , ,

4 Ways to Make Yourself Immune to Secondhand Stress

Make Yourself Immune to Secondhand Stress by Shawn Achor and Michelle Gielan was first published on Harvard Business Review.  Over the past decade, we have learned how our brains are hardwired for emotional contagion. Emotions spread via a wireless network

Posted in Attitude, Communication, Connecting, Health & Wellness, Michelle Gielan, Shawn Achor, Stress Management/Life Balance, Uncategorized Tagged with: , , , , ,

How to Bring Out the Best of Your Management Style

If you’re a manager, you should be very aware of your management style and how it can affect others. Being conscious of the extremes of your behavioral type will allow you to work more effectively with your direct reports, and

Posted in Communication, Dr. Tony Alessandra, Leadership/Management, Peak Performance, Uncategorized Tagged with: , , , ,

Data Obesity: When Big Data Gets Too Fat

This article by Corey White was first published on the blog of Future Point of View, Scott Klososky’s consulting firm. Football coaches naturally seek big offensive linemen to protect their valuable quarterbacks and running backs – the bigger the better. A

Posted in Leadership/Management, Scott Klososky, Technology Tagged with: , , ,

7 Ways to Add Value in Your Next Meeting

Imagine this. You’re in a BIG meeting at work. You speak up to make a point. You clear your voice, and all eyes turn to you. Suddenly you realize… …everyone is fascinated. They’re listening to you, impressed by you, and

Posted in Communication, How to Fascinate, Peak Performance, Sally Hogshead, Uncategorized Tagged with: , , , ,

Why Leaders Must Broadcast Happiness

Why Leaders Must Broadcast Happiness by Dr. Michael Wood was first published on FOXBusiness. As our work and personal lives continue to blend together so too has our understanding of happiness. Creating a happier life isn’t just about reading self-help books

Posted in Communication, Leadership/Management, Michelle Gielan, Peak Performance, Uncategorized Tagged with: , , , ,

4 Ways to Deliver Consistency to Your Customers

Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm. Since it is not the norm, consistency becomes a differentiator. Check how well you deliver consistency with these strategies.

Posted in Customer Loyalty, Customer Service, Lisa Ford, Uncategorized Tagged with: , , , ,

Nido Qubein: Believe you can be extraordinary

I left my home some 7,000 miles away with little money in my pocket. I was eager – and just 17. My father had died when I was 6, and I came to America for college with the words of

Posted in Inspiration, Leadership/Management, Motivation, Nido Qubein Tagged with: , , , , , , ,

Don’t Let Fear Stop You!

I get to work with a lot of executive management groups across the globe; helping them develop strategies to play a bigger game, achieve more, be more, do more and have more. I find the dynamics and interactions of these

Posted in Leadership/Management, Motivation, Peak Performance, Rowdy McLean, Uncategorized Tagged with: , , , , ,

Add More Positivity to Your Day: 3 Simple Tips

Michelle Gielan, national CBS News anchor turned positive psychology researcher, is the bestselling author of Broadcasting Happiness: The Science of Igniting and Sustaining Positive Change. Based on new research from the field of positive psychology, she shares case studies of real

Posted in Communication, Leadership/Management, Michelle Gielan, Positivity, Uncategorized Tagged with: , , , , , ,

Why You Should Listen to Your Gut for Business Success

Recently, a smart, savvy executive approached me for some advice. She’d started a new job and was struggling with one of her inherited employees. The employee had worked for the company for ages, and the only thing worse than his

Posted in Dr. Tasha Eurich, Leadership/Management, Peak Performance, Uncategorized Tagged with: , , , , ,

Is happiness the secret of success?

Scientifically, can happiness be an advantage? Some people think if you are happy, you are blind to reality. But when we research it, happiness actually raises every single business and educational outcome for the brain. How did we miss this?

Posted in NYT Best Seller, Peak Performance, Positivity, Shawn Achor, Uncategorized Tagged with: , , , ,

How to Tailor Customer Service Based on Personality Type

Everywhere you turn, you hear about the importance of customer satisfaction. From the bank to the phone company to the video store, every business seems to proclaim “The Customer Is King,” that “People Are Our Business,” and that “Your Satisfaction

Posted in Communication, Customer Loyalty, Customer Service, Dr. Tony Alessandra, Uncategorized Tagged with: , , , , , ,