| "To share a few comments, "It was the best conference - Red Cross or other wise - that I've ever been to. If this doesn't inspire our staff, nothing ever will." "Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute." American Red Cross |
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| "You work CHEAP! You should be charging twice that amount. Your presentation was probably the very best we have ever had."Southern Farm Bureau |
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| "It's a shame you do what you do so well... and get paid to do it... and have such fun... that is almost immoral. You truly are a professional." The Equitable |
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| "Once again, you were the overwhelming favorite of the conference—higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener." University of Illinois |
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| "Although we didn't ask the reps to grade the presentation, you would have gotten at least an A+++." Triple Check Financial Services, Inc |
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| "Your program has received "Rave" reviews. It will be very difficult to book future speakers now that they have to live up to the expectations you have set." Arbonne International |
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| "Wow!!! I have had unanimous favorable comments—everybody wants to know, 'When is Lisa coming back?'" CSX |
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| "You were grand! Your depth of knowledge in the customer service area, coupled with your presentation skills, timing and humor make you a super presenter!" Salt Lake Community College |
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| "Undoubtedly you put together the very finest customer service presentations I have ever witnessed." Don Rey Media Group |
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| You struck a chord everyone could hear and lifted our enthusiasm greatly. You understand clearly what it takes to satisfy your customers and you set a great example. Colonial Life and Accident |
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| "Clearly, you were the hit of the conference. If there are any regrets, it is that we restricted you to a two-hour presentation." Carnival Hotels and Casinos |
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| "You clearly have a gift for teaching and motivating customer service people. AVI |
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| “Your presentation, “Delivering Exceptional Customer Service,” has truly made an impact on our associates. By tying your message to the work we in Service & Operations do every day to support our agents and policyholders, our associates felt that you understood them and the challenges they face on the job. Your blend of humor, enthusiasm, and real-life customer service experiences re-energized our group. Most importantly, I’d like to thank you for giving associates tools and strategies to continuously work on their customer service delivery skills and ensure they are wowing every customer every time.” Mass Mutual |
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| “Thanks so much for a great evening! I took some notes and noticed that several others were doing the same. I appreciate your thoughtfulness, knowledge, insight -- and your willingness to spend the day with us to learn more about Verizon Wireless. Your stories were illustrative, some humorous, but all sounded an alarm about what happens when customer service doesn't focus on the customer. As a result, leaders will take certain key messages back to their teams and redouble their efforts to not just improve, but exceed customer expectations.” Verizon Wireless |
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| “The seminar exceeded my expectations- Lisa was very engaging and the presentation was not only informative but entertaining. Lisa made me take a close look at how I can better service the customers of GK. Any presentation that can really inspire me to think about personal improvement on a daily basis is a presentation well done.” Global Knowledge |
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| “We enjoyed Lisa’s presentation(s) very much. The feedback was very positive including things like ‘AWESOME;’ ‘Practical, challenging, upbeat and funny;’ ‘High energy, positive attitude – reinforces what we should be everyday.’ Lisa helped us kick off our long term goal – to be the best in our business. Her skill and enthusiasm brings the customer service message to life leaving the managers with high enthusiasm. More than that, her presentation is full of practical and down to earth points that we can implement tomorrow and share easily with others. We laughed and left with energy and motivation for our task ahead.” Country Meadows Retirement Community |
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| “The seminar exceeded my expectations- Lisa was very engaging and the presentation was not only informative but entertaining. Lisa made me take a close look at how I can better service the customers of GK. Any presentation that can really inspire me to think about personal improvement on a daily basis is a presentation well done.” Global Knowledge |
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