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Lisa
Ford
Customer Loyalty Expert!
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Creator of bestselling
video training program,
“How to Give Exceptional
Customer Service”
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Co-author of the book,
Exceptional Customer
Service: Exceed Customer
Expectations to Build
Loyalty & Boost Profits
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Member of Speaker Hall
of Fame & Certified
Speaking Professional
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Board Member of the
College of Arts &
Sciences, University of
Tennessee
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Client List includes
Pfizer, Viacom, Edward
Jones, CSX,
Kaiser-Permanente, Citgo
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