Lisa Ford has over 20 years of experience presenting to businesses, associations and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork and change. Her most recent book is Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer’s Expectations.

Her strategies will help you:

• Create a service-focused team that lives and breathes a philosophy of customer service first
• Improve the customer’s experience
• Engage your customers to create positive word-of-mouth
• Develop leadership strategies that encourage a customer-centric culture
• Determine which of management's actions are roadblocks to loyal customers
• Keep complaints from going higher and becoming costly or damaging

Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association, American Veterinary Medical Association, among dozens of other corporate and association clients. In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association. ►Read full bio