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| Featured Article |
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Customer Loyalty and 2010 "Trends To Watch"
by Lisa Ford |
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Recent News
Social Technologies - Rivers of Information
by Scott Klososky
Most people are still getting their hands around why, or how, social tools can be used to improve relationships with potential customers, or provide improved customer services. In short, they are heeding the siren call of the press who is incessantly saying things like, “it is all about the relationships.” Actually, it is not all about relationships. Using social tools to communicate certainly does help us improve client or customer relationships, and even to close sales, but this benefit really needs to be put in context of being just one of the critical benefits of Social Tech.
Read Scott Klososky’s entire blog article
Social Technologies – Rivers of Information |
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Stepping Up to Extreme Leadership
interview with
Steve Farber
As the best-selling author of one of “The 100 Best Business Books of All Time,” an accomplished senior-level leadership consultant, and a frequent guest on news-talk shows around the country, Steve Farber has gained a reputation as a “leadership guru.” He’s featured in the online magazine, "Healthy Wealthy n Wise" for their “Passions of Real Life Legends” interview series, where he’s asked how he moved from a job he hated, to getting paid for something he loves.
Read Steve Farber’s Passions of Real Life Legends interview |
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New Book Preview!: ConnectAbility: 8 Keys to Building Stronger Partnerships with Your Colleagues and Your Customers
co-authored by
Jim Cathcart
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Just released in December, this book includes eight chapters to help you sharpen your connection skills in the age of social media. Jim Cathcart teams up with Dr. David Ryback and David Nour to share insight on the neuroscience of connectability, gender differences in expression, and how to master your emotions.
Click here to preview Chapter 1 of ConnectAbility: 8 Keys to Building Stronger Partnerships with Your Colleagues and Your Customers, co-authored by Jim Cathcart
Click here for more information about the book or to place an order |
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Podcast: Interview with Tony Alessandra on Entrepreneurial Excellence Radio
interview with
Tony AlessandraTony Alessandra, an accomplished entrepreneur, author, and business speaker, shares his insight with Entrepreneurial Excellence Radio Show host, Frank De Raffle, Jr. about how to create greater success for yourself. How do you know if you possess the key traits of an entrepreneur? How critical is creating a business plan? What are the important parts of a business plan and how can you make sure to diversify? Find out Tony’s answers to these questions and more.
Listen to Tony Alessandra’s four part, 38-minute Podcast on Entrepreneurial Excellence Radio |
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Top 5 Speaker Honorees - Tony Alessandra, Jim Cathcart, and Keith Harrell
Each year, Speakers Platform recognizes five speakers within fifteen popular topic areas. Excellence in speaking is based on: expertise, professionalism, innovation within the topic area, client testimonials & references, presentation skills, original contribution to the field and votes from the general public.
Over 13,000 votes were received from business leaders, educators, association members and others from around the world for the initial group of 150 nominees; a testament to the far reach and popularity of all the candidates. Many voters effused about how much the nominees improved their personal and professional lives; a living testament to the positive impact and important work of all the nominees and, especially, the winners.
Click here to see all the winners, including Tony Alessandra, Jim Cathcart, and Keith Harrell, in the topics of Marketing, Sales/Customer Service, and Motivation/Inspiration |
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Helpful Resource
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12 Social Media New Year’s Resolutions for 2010
from Search Engine Land
There is no right answer in social media; each company is different, but each of these points can be adjusted for any company. Use this guide to create a better social media presence for your business in 2010.
Read the article 12 Social Media New Year’s Resolutions for 2010
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| Rave Reviews |
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Keith Harrell
“Once again, Keith was SUPER FANTASTIC! He really motivated the staff and they had an outstanding time...Keith provided a timely and highly inspirational message to our staff, which really got us all thinking about how we handle our daily lives. I personally have benefitted both professionally and personally from listening to Keith.”
~ FivePoint Federal Credit Union |
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Nido Qubein
“The day was a huge success and the evaluations were all excellent. It was a pleasure working with you and I feel blessed to have heard Nido's presentation. Although I only spent a few hours with him, I know he is a fine human being; making a real difference in our world today. More influential people should have his mindset.”
~ Attendee, Periodontal Associates (PA Study Club) |
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| Read the rest
of this month's Rave
Reviews! |
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