April 2008
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Emerging Stronger Through Times of Change
by Desi Williamson

No doubt, we’re living in some very challenging times. Real estate prices are tumbling, gas prices are through the roof, and consumer confidence is dwindling…but fear not!  We’ve been down this road before!  Whether it’s overcoming the perils of the great depression, surviving the turbulent 60’s, the gas shortage of the late 70’s, or the decade of greed in the 80’s, we will emerge stronger, and hopefully wiser than before.      

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4.08– Howard Putnam, former CEO of Southwest Airlines, interviewed by The Oklahoman about the current state of the airline industry in the article “Southwest's ex-boss sees rough time ahead”.
4.08– Peter Vidmar selected as a “Proud BHP Billiton Olympic Hero” to give a series of presentations before the Summer Olympics in Beijing and be featured in internal events for their associates.
4.08– Scott Klososky launches an online banking tool for kids! Shryk.com is a tool for financial institutions, teachers and parents to dramatically improve the financial literacy of our children.
4.08–  Cam Marston interviewed by ANewWorkforce.com about management practices within a mixed generation workplace.
4.08– Nido Qubein interviewed by Salesopedia about how to manage your most invaluable resource: time.  Listen to the podcast on “Billable Minutes” or read his article on “Effective Time Management”.
4.08– Tony Alessandra's article “Using Personality Differences to Build Teams That Work” featured in The Success Training Network’s April 21st “Success Minute”.
4.08– Nido Qubein tells Today’s Lighting Distributor how “Solid Strategies = Solid Success”.

Scott Klososky 

“Scott is an excellent speaker with a vast knowledge of today’s technology options.  He is adept at describing these technologies in terms that business people can relate to, even if they don’t consider themselves ‘techy’.”  
~ American Land Title Association

Click Here to read the rest of this month's Rave Reviews!
 
 
In Tony Alessandra’s eReport, he discusses the “Art of Asking Questions”. The world is full of questions - good questions, silly questions, important questions, offensive questions.  Questions can open up a conversation or slam it closed.  Questions can generate information or send the conversation shooting off on a tangent. Questions are the heart of communication.  This free eReport will teach you how to ask the good questions in order to get the right answers.    America’s Chief Customer Zealot, Jeanne Bliss, talks about “Connnecting the Silos for Customer Growth and Profitability” in a webinar with Cincom Systems.  How can you connect your divisions to communicate and collaborate in order to provide an outstanding customer experience?  This webinar includes ways to size up your organization, overcome obstacles, and build a corporate culture where outstanding customer experiences can be sustained for the long term.    In her book Chief Customer Officer: Getting Past Lip Service to Passionate Action, Jeanne Bliss draws on her first-hand experience at top companies as diverse as Lands’ End and Microsoft.  She explains why even great corporations can drift into delivering mediocrity to customers, and offers a proven solution to break the cycle.  Click here for more information about Jeanne’s book and to place your order.   
 

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