Tag: Culture

High Performance Organizations Go Through Transformation Constantly

Howard Putnam

“The rules of engagement have changed” in government and in business. They also changed in aviation on 9-11. We learned that negotiation no longer works with suicide killers. We have to be proactive and take charge and the same is

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Consistency: The Key to a Customer-Focused Culture

Customers want a consistent service experience. It seems like that would be easy to deliver yet it is not the norm. Since it is not the norm, consistency becomes a customer differentiator. Check how well you deliver consistency with these

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Jeff Blackman Interview with Howard Putnam on Vision and Leadership

Hall of Fame speaker and business growth specialist, Jeff Blackman interviewed Howard Putnam which appeared on Jeff’s Results Report.  Check out the interview below: It’s somewhat ironic, that one of the most down-to-earth guys I know, spent his professional career

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Time to Renovate Your Customer Focused Culture

Creating a customer-focused culture requires strategy and constant review. January is a time for resolutions, goal setting and organizing. Take the time to apply these same disciplines to your customer focus. I suggest going as far as renovation and retrofitting.

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Howard Putnam: What Makes Southwest Airlines Different?

Howard Putnam, former CEO of Southwest Airlines recently did an  interview with Vice President of Premiere Speakers, Brian Lord.  In the interview, Howard shares stories about growing up on an Iowa farm, learning how to fly at the age of 12,

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Is Innovation Part of Your Culture?

Innovation will move unemcumbered throughout an organization if the concept is imbedded in the culture. The culture has to suppport the business and vision and be people-positive. Innovation encourages risks. It supports failure. It rewards creativity. It is an ongoing process that

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