Reviews of Our Speakers
“I think you created the ‘Lisa Ford phenomenon’ after you left. For the next two days of the meeting, we were able to weave in your messaging and everyone was talking about it! As I watched around the room, they were quite riveted during your talk. We plan to keep this alive, and I wanted to thank you for bringing just the right topic with just the right ability to engage our teams. It’s tough to keep a sales team away from their computers, but you did it for the entire two hours. You are an incredible speaker and your content was exactly what we were looking for.”
–Global Head, Commercial Strategy, PPD
“Lisa presented to a packed house, with over 300 people in attendance. We were very pleased, as were the attendees, as Lisa received a very strong rating in the feedback survey (over 95% said they enjoyed the presentation very much!). Her casual presentation style was well received as well and she is so relatable.” –The Enrollment Management Association
“We appreciate your thoughtfulness in taking the time to learn about our side of the business; it was received as authentic and the audience was visibly engaged.” –Automotive OEM, Detroit, MI
“Lisa’s program exceeded my expectations and our employees will look at how they approach customer interactions differently. Her humor and real-life stories really make it easy to relate and understand.”–Allstate Insurance Company
“Lisa did an excellent job. It no doubt met my expectations and I expect the folks to think before they act when speaking with customers.” –Allstate Insurance
“Lisa’s presentation really hit the mark of exactly what we were looking for. She weaved in the ‘We’re here to serve and we care a lot’ into her presentation very nicely. Lisa charged each person with doing something differently at the end of the presentation pointing out that our engagement as leaders is the key. She made a good point that the leaders are the drivers of where the team is going – great example with the bus driver.” –Allstate Insurance Company
“Thanks for joining us in KC. Your part was a highlight of the day! I really appreciate your energy and passion. Your piece resonated more than a video or PowerPoint could ever do.” –Verizon Wireless
“All the feedback we received regarding Lisa and her presentation was very positive. The message and the steps she provided served tangible take- aways our leaders can use immediately. Lisa’s style was different from our previous presenters, her integrative approach was well received and we were successful in keeping the event relevant, impactful and fresh for our leaders. Thank you again! To bottom line it, our expectations were exceeded!” –Cox Communications
“Lisa was amazing. A true inspiration and a lot of what she said really hit home for me personally. She was engaging and held the attention of the audience. I loved talking with her before/after and listening to her presentation. You were all so easy to work with, open lines of communication. It was great.” –Verizon Wireless
“The content was excellent and Lisa helped us design questions for the follow up learning team discussions. She exceeded expectations and we are getting many positive comments.” –First American Title
“We have gotten tremendous feedback from your presentation. It was exactly what we needed. I think our attendees left the meeting with renewed enthusiasm for delivering on the customer experience with the pride and passion we need them to. No doubt, your words served to really inspire them–as they did me. And I can’t thank you enough for signing all 600 books!” —Verizon Wireless
“Lisa recently presented to over 2,100 attendees at our franchisee convention. Lisa’s message on how we can delight our Fans and create an experience that deepens the relationship was tailored to our audience. The preparation that Lisa put into her talk was like no other keynote speaker that I have worked with. Lisa spent time with our franchisees, vendors and customers to truly connect to our brand. Our operators walked away with a greater understanding of how they can add people to the product to create a memorable customer experience.” –International Dairy Queen
“Lisa was unanimously well received at our National Training events attended by 401 companies. The comments were all positive and many took time to personally express their positive impressions. I will add that Lisa “practices what she preaches”. Her customer service as far as being personable and easy-to-deal with was beyond reproach. I would happily recommend her as a speaker. I know the companies took away many techniques to help improve their customer service, thereby increasing their business.” –WinWholesale
“Lisa was and is phenomenal! She captured the attention of a very diverse audience. All were engaged and responded to her presentation. When rounding in the hospital, all I hear is how awesome she was and how she touched people to look at their behaviors on service. She has a great sense of humor and her stories are wonderful and entertaining. We found her very responsive to the language and key messages we were trying to create in the forum, as take home messages for our staff and MDs. I find Lisa exceptional to work with and have already recommended her to my peers in the organization. I am a true fan of Lisa Ford.” –Kaiser Permanente
“Thanks so much for a great evening! I took some notes and noticed that several others were doing the same. I appreciate your thoughtfulness, knowledge, insight — and your willingness to spend the day with us to learn more about Verizon Wireless. Your stories were illustrative, some humorous, but all sounded an alarm about what happens when customer service doesn’t focus on the customer. As a result, leaders will take certain key messages back to their teams and redouble their efforts to not just improve, but exceed customer expectations.” –Verizon Wireless
“Your presentation, “Delivering Exceptional Customer Service,” has truly made an impact on our associates. By tying your message to the work we in Service & Operations do every day to support our agents and policyholders, our associates felt that you understood them and the challenges they face on the job. Your blend of humor, enthusiasm, and real-life customer service experiences re-energized our group. Most importantly, I’d like to thank you for giving associates tools and strategies to continuously work on their customer service delivery skills and ensure they are wowing every customer every time.” –Mass Mutual
“Clearly, you were the hit of the conference. If there are any regrets, it is that we restricted you to a two-hour presentation.” –Carnival Hotels and Casinos
“You struck a chord everyone could hear and lifted our enthusiasm greatly. You understand clearly what it takes to satisfy your customers and you set a great example.” –Colonial Life and Accident
“Undoubtedly you put together the very finest customer service presentations I have ever witnessed.” –Don Rey Media Group
“You were grand! Your depth of knowledge in the customer service area, coupled with your presentation skills, timing and humor make you a super presenter!” –Salt Lake Community College
“Wow!!! I have had unanimous favorable comments—everybody wants to know, ‘When is Lisa coming back?'” –CSX
“Your program has received “Rave” reviews. It will be very difficult to book future speakers now that they have to live up to the expectations you have set.” –Arbonne International
“Although we didn’t ask the reps to grade the presentation, you would have gotten at least an A+++.” –Triple Check Financial Services, Inc.
“Once again, you were the overwhelming favorite of the conference—higher rated than either the opening or closing. You are one terrific speaker who has the ability to capture even the most critical listener.” –University of Illinois
“It’s a shame you do what you do so well… and get paid to do it… and have such fun… that is almost immoral. You truly are a professional.” –The Equitable
“You work CHEAP! You should be charging twice that amount. Your presentation was probably the very best we have ever had.”–Southern Farm Bureau
“To share a few comments, “It was the best conference – Red Cross or other wise – that I’ve ever been to. If this doesn’t inspire our staff, nothing ever will.” “Lisa Ford was great! Did you notice how everyone dashed back after break? No one wanted to miss a minute.” –American Red Cross
“The seminar exceeded my expectations- Lisa was very engaging and the presentation was not only informative but entertaining. Lisa made me take a close look at how I can better service the customers of GK. Any presentation that can really inspire me to think about personal improvement on a daily basis is a presentation well done.” –Global Knowledge
“We enjoyed Lisa’s presentation(s) very much. The feedback was very positive including things like ‘AWESOME;’ ‘Practical, challenging, upbeat and funny;’ ‘High energy, positive attitude – reinforces what we should be everyday.’ Lisa helped us kick off our long term goal – to be the best in our business. Her skill and enthusiasm brings the customer service message to life leaving the managers with high enthusiasm. More than that, her presentation is full of practical and down to earth points that we can implement tomorrow and share easily with others. We laughed and left with energy and motivation for our task ahead.” –Country Meadows Retirement Community
“As I told Lisa on site following her presentation, she exceeded my expectations and they were pretty high. We have received nothing but praise on her message and she did an excellent job in customizing her presentation just enough, that she connected with my group. I had a number of them advise me that they have heard a lot of speakers over the years, but she by far was the best ever on the topic of customer service. In fact, she did such a great job, that my Crawford Canada team would like to make an inquiry as to a possible engagement with her presenting to Canada insurance industry.” –Crawford Contractor Connection
“I wanted to let you know Lisa Ford’s presentation was wonderful! Everyone thoroughly enjoyed it. I had briefly talked with Lisa at the end of her presentation about possibly coming to speak and/or do breakout sessions at our national conference. I appreciate all your assistance in bringing Lisa to us here in Atlanta!” –Primrose Schools
“Lisa Ford has been the key note speaker at the past two Independent Payroll Providers Association Tax and Operational Excellence Workshops. It’s interesting to be the customer of a professional speaker. She definitely walks her customer service talk. She interviewed us prior to the events to make sure she understood what we were looking for in a Customer Service Key Note. She was able to tailor her delivery and her message specifically to the Payroll Industry. She gave us her full attention, 110% effort and then followed up with us to thank us and test for satisfaction.” –Independent Payroll Providers Association
“This is our 3rd JD Power Award, you will recall that our very first award was 4 years ago, then we missed it the next year by only 1 point. For the past 2 years we were fortunate to have the highest ranking. I truly believe that some of the concepts and training you have provided to our customer service folks over the years has paid dividends and has no doubt helped to instill within our employees the importance of delivering the BEST customer service possible.” –Jackson Electric Membership Cooperative
“Lisa raised our awareness and reminded us how vital Customer Service is in every business. She gave examples and showed how easy it is to modify and implement positive changes in the work place.” –Gulf Coast CEO Forum
- “Great information. The lack of a power point presentation was amazing.”
- “Lisa showed a lot of humor in her presentation and kept the room focused on her and what she had to share. She is a wonderful public speaker.”
- “A world-class speaker who kept the whole room involved and made the time fly. She delivers her content in a memorable fashion which leaves you wanting to hear more!”
- “Very Good Speaker and Session! Put into perspective how the “little” things we do can impact the perception of our customers.”
–Industrial Scientific Corporation
“Lisa Ford hit the bulls-eye as a speaker for our customer and partner conference. Her experience, insights, and engaging delivery contributed to a highly relevant, interesting, and impactful session on delivering extraordinary customer experiences. As a speaker, Lisa is a true professional and comes highly recommended.” –Sage Software
“It was such a pleasure meeting you and watching you in action. Lisa, I could have listened to you all day and then again Tuesday. You have such a fantastic way of sending out your message to the people. I can’t get enough of your energy not to mention your GREAT sense of humor! It really was such a pleasure to have you be a part of our conference! We are still receiving RAVE reviews! You are a wonderful woman Lisa and I really hope I have the opportunity to see you again.” –First American Title Insurance
“The conference was a huge success, capped off by your fantastic message that tied it all together. Thanks for your professionalism and for your expert contribution to our user base’s education.” –IDEXX Laboratories
“I have been around our group of great people for 7 years. Never have I seen them so focused and intent on a meeting presentation. Lisa had them from the first few words!!” –AgVenture Inc.
“Lisa is one of the easiest presenters to work with and doesn’t disappoint. She’s prepared, professional and wants to make sure your audience’s needs are met!” –Texas Society of Association Executives (TSAE)
“The verbal comments I heard were all very positive and Lisa was (as usual) a delight to work with.” –WinWholesale
