Today's buzz words in the world of customer service are "customer engagement" and "customer centric". The concepts are very valid and important to create a relationship with the customer. But as I read the articles I can't help but think…
What was your latest customer service slogan? "The customer is always right", "The customer comes first", or how about this one - "The Year of the Customer". I spoke recently at an event and that was the theme of the…
I have delineated ten phases in "the technology integration of man" - four before this moment, and six to come. Step back and think about the time we live in now as being in the middle of a 100 year…
Leadership comes from training, development and experience. Correct? If not, then you must be born with those necessary ingredients. Correct? Frankly, I don't think it is one or the other. It is a combination of both. I spoke at an…
A bus ride to town cost a nickel. Two hamburgers and a Coke at George Nichols Coney Island cost a quarter, if you had one. A new Chevrolet was about $600. A first class letter was 3 cents and you…
It's hard to be anywhere these days without hearing the anguished voice of uncertainty in people all around us. Everyone, it seems, is talking about the bad economy and the financial markets. Everybody, it appears, is worried at some level…
What do you do when your best isn't good enough? When achieving excellence seems like an unachievable pipe dream? You must seek to develop a force from within that transcends any challenge in your path. That immovable force is WILLPOWER…
Scott Klososky is interviewed about the challenges and rewards of being an entrepeneur. Once you have a great idea, how do you pursue it, when should you think about funding, and what does it take for someone to become a successful…
People without principles are like boats without rudders and cars without steering wheels. Their direction in life is aimless and their decisions are haphazard. However, when principles occupy the center of your life, they help you arrive quickly at the…
The era of COVID 19 has turned our world upside down. I recently gave a Zoom talk to 500 plus sales people. This hyper successful company sold innovative home energy saving products with the door to door sales approach; A…
Someone once said: "If you can't predict the future, invent it." That is what has been happening in technology and on the internet. People are inventing new pathways like a company called Google, originally a leader in search technology on…
If a company is going to stay in business, it has to change, and that can be scary. Many people see change as threatening. To them, it is the destroyer of what is familiar and comfortable rather than the creator…
I read an article the other day that talked about the concept of Innovation Economics. The description being the conscious practice of investing in innovation as a method for driving economic prosperity. I love how the author stated clearly that…
Negative economic times generally have an interesting impact on technology tools because the resources dry up and organizations have less ability to take risks and buy new toys. So they replace this with learning how to use their current tools…
Turmoil in the financial markets and the threat of a recession are adding to the many challenges that healthcare finance executives must deal with. When leading during turbulent times, "Simplify, simplify, simplify," says Howard Putnam, former CEO of Southwest Airlines…
10 Tips to Stay Committed to Your New Year's Fitness Resolution Since I continue to perform on the pommel horse every time I speak (and because people who are good at math realize my Olympic experience was quite a few…
THINK AND WHENI long to be the person that I would like to be.But if I'm going to do it, it's entirely up to me.And, I think the time to start is not some distant dayNow is the time to…
Wherever I go, I find people who have encountered failure after failure and wonder why. "Is it possible for me to achieve success, given my level of talent and education?" they ask. "You can if you want to," I tell…
What kind of leadership talents and skills will be essential to succeed in the next few years? Some are tried and true and endure generation after generation. Others come and go with the age and culture in which we live…
Here is a quote I have been preaching in speeches these days, "Content is the new democracy and we the people are insuring that our our voices are heard." This wisdom is from Brian Solis who is an expert on…
